Thank you for shopping with Selyoku. We want you to love every baking tool and accessory you purchase from us. If for any reason you’re not fully satisfied, we’re here to help.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include the receipt or proof of purchase.
Please contact us at sales@selyoku.shop before sending any return to receive return instructions.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Items that have been used or damaged after delivery.
- Custom or special-order products.
- Clearance or final-sale items.
3. Exchanges
We replace items only if they are defective or damaged upon arrival.
If you need an exchange for the same item, contact us at sales@selyoku.shop with your order number and a photo of the issue.
4. Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Shipping costs are non-refundable.
- If you received free shipping, the actual shipping cost may be deducted from your refund.
5. Return Shipping
Customers are responsible for return shipping costs unless the product arrived defective or incorrect.
We recommend using a trackable shipping method to ensure safe delivery.
6. Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery.
We’ll replace it at no extra cost or issue a full refund.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Selyoku
📧 Email: sales@selyoku.shop
📞 Phone: 503-849-0490
🏠 Address: 407 SE 162nd Ave, Portland, OR 97233, USA